1. The agreement
This agreement is between SOLVNEX DIGITAL SDN BHD (Registration No. 202101026823 (1427123-P)) ("Solvnex", "we", "us") and you, the organisation or individual that registers as a Business user to post projects ("Client", "you").
You accept this agreement when you create a Business account, post a project or click to accept it. If you accept on behalf of an organisation, you confirm you are authorised to bind it.
The "User Contract" means this agreement, the Code of Conduct, the Privacy Policy and any project terms both parties accept on the platform.
2. Definitions
- Platform: the Solvnex talent platform, available through solvnex.com and any related web or mobile applications and APIs.
- Gig Professional: a registered, verified individual who offers services and completes Projects.
- Project: a task or piece of work posted by a Client, including any invitation or award, normally completed within 3 months.
- Milestone: a defined part of a Project with its own deliverable and payment.
- Project Fee: the amount agreed for a Project or Milestone.
- Inactive Account: an account not logged into for 6 months.
3. What Solvnex does
Solvnex provides the Platform, verifies Gig Professionals, recommends a shortlist of suitable Gig Professionals using our matching process, generates the appointment letter for each Project, arranges payment through a licensed payment provider, and helps resolve disputes.
The contract for each Project is between you and the Gig Professional. You issue the appointment letter through the Platform, and you are the contracting entity for that Gig Professional under the Gig Workers Act 2025. Solvnex is not a party to that contract, does not employ Gig Professionals and does not guarantee the outcome of any Project. Gig Professionals work as independent gig workers, not as your employees or ours.
3A. Your duties as contracting entity
For each Project you award, you are responsible for the duties the Gig Workers Act 2025 places on a contracting entity. The Platform is designed to help you meet them:
- Written terms. You issue the appointment letter generated by the Platform before work starts. It contains the terms the Act requires, including the parties, the services, the rate of earnings, the payment method and timing, and the period.
- Payment on time. You fund each Milestone before it starts, so the Gig Professional can be paid within 7 days of completing it.
- Social security. You authorise the Platform to calculate, deduct and remit the Gig Professional's PERKESO contribution under the Self-Employment Social Security Act 2017 from each payment, where the law requires it.
- Fair treatment. You respond to grievances raised through the Platform, and you do not end an engagement without a reason given in writing, except where the law allows.
4. Eligibility and your account
You may use the Platform only if you can form a legally binding contract, are not barred from doing so by Malaysian or other applicable law, are not suspended from the Platform, and have a valid email address.
You must register and complete identity verification before posting a Project. You are responsible for everything done through your account and must keep your password secure. Tell us immediately at hello@solvnex.com if you suspect unauthorised access.
5. Your obligations
You will:
- Post Projects with a clear, accurate description, scope, deliverables, timeline and acceptance criteria before work starts.
- Issue the appointment letter generated by the Platform before the Gig Professional starts work.
- Review the shortlist we provide. You may reject any Gig Professional.
- Give the Gig Professional the access, information and, where needed, orientation to your systems that the Project requires.
- Review each deliverable and either accept it or raise a dispute within 3 working days of delivery. If you do neither, the deliverable is treated as accepted.
- Pay for each Project or Milestone as set out in section 6.
- Give feedback when a Project closes.
- Tell us early about any foreseeable payment problem or dispute.
You will not:
- Post Projects that are unlawful, misleading, in the wrong category, or that require regulated services the Gig Professional is not licensed to provide.
- Arrange work or payment with a Gig Professional outside the Platform for a Project found through it, or otherwise avoid platform fees.
- Post false, defamatory or offensive content, or undermine the feedback system.
- Transfer your account, send spam, distribute harmful code, scrape the Platform, reverse engineer our software or misuse our trademarks.
- Collect other users' personal data without consent.
- Use the Platform for money exchange of any kind, including cryptocurrency.
6. Fees and payment
- For each Project or Milestone, you pay the agreed Project Fee plus our platform fee.
- Our platform fee to you is 15% of the Project Fee, charged on top of it. For example, for a Project Fee of RM1,000 you pay RM1,150, before any SST that applies to our fee.
- The Gig Professional pays Solvnex a separate platform fee of 5% of the Project Fee, plus SST on that fee where it applies, deducted from the amount they receive. It does not change what you pay.
- Before a Milestone starts, you fund its Project Fee and our platform fee through the Platform's licensed payment provider. Work on that Milestone begins once it is funded.
- When the Milestone is complete, the payment provider pays the Gig Professional within 7 days of completion, as required by the Gig Workers Act 2025, less their platform fee and any statutory deductions, and pays Solvnex its fees. You authorise these payments and deductions when you fund the Milestone.
- Prices are in Ringgit Malaysia (RM). Sales and Service Tax (SST) or other taxes on our platform fee are added where applicable. Solvnex issues you an invoice for each platform fee.
- You must pay only through the Platform.
- Payments are processed by a licensed payment provider. Solvnex is not a bank or licensed financial institution and does not hold your funds. Refunds of unused Milestone funds are returned only to the original source of payment.
- We will give you at least 14 days' notice before changing our platform fee. The change will not apply to Projects already awarded.
7. Ownership of work
Unless the Gig Professional's profile or the Project terms say otherwise, when you have paid for a deliverable in full, you own the intellectual property rights in it.
Solvnex may show delivered work in its own marketing only with your written consent.
You confirm that anything you provide for a Project does not infringe anyone's rights, is lawful, and does not contain harmful code, false personal information, or material that is obscene, defamatory or relates to weapons or terrorism.
8. Disputes
- Raise a dispute through the Platform's dispute function, or by email to hello@solvnex.com, within 3 working days of delivery, or promptly after you become aware of the issue.
- Solvnex will acknowledge the dispute within 3 working days and work with both parties to resolve it.
- Administrative disputes (for example payment delays or Platform faults) are resolved by Solvnex.
- Technical disputes about whether work meets the agreed acceptance criteria are decided by reference to the Project description and acceptance criteria. Solvnex will review the evidence from both sides and make a decision in good faith.
- Gig Professionals also have rights to complain under the Gig Workers Act 2025, including to the Gig Workers Tribunal. As the contracting entity, you will take part in the grievance process in good faith. This does not affect your right to take legal action.
9. Identity verification
To keep the Platform safe, we may ask you to verify your identity or your organisation's details, including company registration documents, identity documents of authorised representatives, or a short video call. If we cannot verify the information to our reasonable satisfaction, we may limit, suspend or close your account.
10. Communications on the Platform
Communicate with Gig Professionals through the Platform's messaging, chat or call features. Do not post email addresses or other contact details outside the fields provided. Terms agreed on a call must be confirmed in writing on the Platform.
We may review messages and files on the Platform only to investigate fraud or complaints, meet regulatory requirements or manage risk, as described in our Privacy Policy.
11. Feedback and ratings
Ratings and reviews on the Platform may be displayed and used by Solvnex. You must not manipulate them.
12. Suspension and closure
We may warn, restrict, suspend or close your account if you breach this agreement or the Code of Conduct, if we cannot verify your identity, if you are subject to sanctions that prevent us dealing with you, or to comply with the law. We will explain the reason and, except where urgent action is needed, give you a chance to respond first.
We may close Inactive Accounts after giving notice by email. You may close your account at any time once all your Projects are completed and paid.
When an account closes, you must still pay for work already completed.
13. Liability
- The Platform is provided "as is" and "as available". To the extent permitted by law, we do not give any warranty that it will be uninterrupted, error-free or fit for a particular purpose.
- We are not liable for the work, conduct or content of Gig Professionals or other users, although we will help resolve disputes as set out in section 8.
- To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit, revenue or data.
- Nothing in this agreement limits liability that cannot be limited under Malaysian law, including for fraud.
14. Indemnity and recovery of loss
You will indemnify Solvnex against third-party claims, and reasonable costs including legal fees, arising from your breach of this agreement or your infringement of any law or third-party right.
If you breach this agreement, we may recover the actual loss and reasonable costs the breach causes us, including investigation costs. We may set off amounts you owe us against amounts we owe you.
15. Privacy and confidentiality
We handle personal data as described in our Privacy Policy. Your name and business details may appear on invoices and purchase orders between the parties to a Project.
Each party must keep the other's confidential information confidential and use it only for the Project.
16. Notices
We will send notices to the email address on your account. A notice is treated as received 24 hours after it is sent, unless we are told it was not delivered. Send notices to us at hello@solvnex.com.
17. Changes to this agreement
We may change this agreement by posting the new version on this page. For material changes, we will notify you by email at least 14 days before they take effect. Changes do not affect Projects already awarded.
18. General
- Governing law: This agreement is governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
- Assignment: You may not transfer this agreement without our written consent. We may transfer it to a related company or to a buyer of our business, and will notify you if we do.
- Severability: If any part is found unenforceable, the rest continues to apply.
- No waiver: If we do not act on a breach, we may still act on it or on later breaches.
- Language: If this agreement is translated, the English version prevails.
19. Contact and support
SOLVNEX DIGITAL SDN BHD, Level 23, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur. Email: hello@solvnex.com. WhatsApp: +60 11-5954 0794. Support hours: Monday to Friday, 9:00 am to 5:00 pm.