1. Who this code applies to
This code applies to everyone who uses the Solvnex talent platform operated by SOLVNEX DIGITAL SDN BHD ("Solvnex"), including Gig Professionals and Business users (Clients), and to anyone working on a project arranged through it.
Consultants and contractors working on Solvnex consulting and technology engagements are expected to follow the same standards, alongside their own engagement terms.
2. Act with integrity
- Act honestly, ethically and professionally, and follow our User Agreement, Privacy Policy and applicable laws.
- Represent yourself accurately. Do not create fake profiles, impersonate anyone, or hold more than one account without our permission.
- Accept only work you are qualified and able to complete to the agreed standard and timeline.
- Deliver work that matches what your profile, samples and proposals show.
3. Treat people with respect
- Do not harass, bully, threaten, intimidate or discriminate against anyone, including on the basis of race, religion, gender, age, disability or nationality.
- Communicate professionally. Avoid personal attacks, abusive or derogatory language, and exaggerated or misleading claims.
- Treat Solvnex staff with the same respect.
4. Keep work and payments on the platform
- Communicate about platform projects through the channels Solvnex provides, and confirm in writing (by platform chat or message) any terms agreed by call or video.
- Do not ask for or share personal contact details to take a project off the platform.
- Do not arrange or accept payment outside the platform for work found through it.
- Gig Professionals must not ask Clients for payment in advance of an agreed milestone.
- Do not use Solvnex to transfer money for any purpose other than paying for project work, and never for cryptocurrency or other currency exchange.
5. Bid and post fairly
- Bid only on projects you genuinely intend and are able to complete.
- Do not underbid to win a project and then renegotiate privately to avoid platform fees.
- Clients must post genuine, lawful projects with an accurate description and scope.
- Do not post or take part in illegal projects, academic work to be submitted as someone else's own, or regulated goods and services you are not licensed to provide.
6. Content you share
You are responsible for everything you post or upload. It must not:
- Infringe copyright, trademarks or other intellectual property.
- Be unlawful, defamatory, obscene, hateful or misleading about any person, product or service.
- Contain viruses or other harmful code.
- Promote external websites, products or services unless related to your project and allowed by Solvnex.
- Include spam, chain letters or unsolicited bulk messages.
7. Confidentiality and personal data
- Keep confidential any business information, data or materials you receive through a project, and use them only for that project.
- Handle other people's personal data in line with the Personal Data Protection Act 2010 and the Client's instructions.
- Disclose confidential information only when the law requires it or the owner authorises it in writing.
8. Feedback and ratings
Give honest feedback based on your actual experience. Do not offer or accept anything in exchange for feedback, post feedback on your own work, or manipulate ratings in any other way.
9. Reporting a concern
If you see behaviour that breaks this code, or you are affected by it, report it to the Solvnex Support Team at hello@solvnex.com (subject: "Code of Conduct report"), or through the platform's dispute function. Please include the project, the people involved and what happened.
We treat reports seriously and confidentially, and we do not tolerate retaliation against anyone who reports a concern in good faith.
10. What happens if the code is broken
Depending on how serious the breach is, Solvnex may:
- Give a written warning.
- Remove content or a project listing.
- Temporarily suspend an account while we look into a complaint.
- Close an account, and recover any loss the breach caused as set out in the User Agreement.
Before we close an account, we will tell the user what the concern is and give them a fair chance to respond, except where immediate action is needed to prevent fraud, protect someone's safety or comply with the law. A temporary suspension of a Gig Professional's account pending inquiry will not last more than 14 days. Gig Professionals may also use the grievance process in their User Agreement, and the remedies available under the Gig Workers Act 2025.
11. Changes
We may update this code. We will post the new version here and notify registered users before material changes take effect.