User Agreement for Gig Professionals

1. The agreement

This agreement is between SOLVNEX DIGITAL SDN BHD (Registration No. 202101026823 (1427123-P)) ("Solvnex", "we", "us") and you, the individual who registers as a Gig Professional ("you").

It sets out how you use the Solvnex talent platform and what Solvnex charges. You accept it when you create an account or click to accept it.

For each Project, your service agreement is with the Client. The Client is the contracting entity under the Gig Workers Act 2025 and issues you an appointment letter through the Platform. That letter sets out the terms the Act requires for that Project, including the services, your rate of earnings, the payment method and timing, and the period.

The "User Contract" means this agreement, the Code of Conduct, the Privacy Policy and any project terms you accept on the platform.

2. Definitions

Platform: the Solvnex talent platform, available through solvnex.com and any related web or mobile applications and APIs.
Client: a Business user who posts Projects.
Project: a task or piece of work posted by a Client, including any invitation or award, normally completed within 3 months.
Milestone: a defined part of a Project with its own deliverable and payment.
Project Fee: the amount agreed for a Project or Milestone before deductions.
Earnings: the Project Fee less your platform fee (including any SST on it) and statutory deductions.
Appointment Letter: the letter the Client issues to you through the Platform for each Project.
Inactive Account: an account not logged into for 6 months.

3. Summary of key terms

Parties: you and SOLVNEX DIGITAL SDN BHD for use of the Platform. For each Project, you and the Client, under the Appointment Letter.
Services you provide: the services described in your profile and in each Project you accept.
Rate of earnings: the Project Fee agreed for each Project or Milestone, shown before you accept it and stated in the Appointment Letter.
Your platform fee: 5% of the Project Fee, plus Sales and Service Tax (SST) on that fee where it applies, deducted from the payment you receive. Clients pay their own platform fee on top of the Project Fee, which does not reduce your Earnings.
Statutory deductions: your social security contribution to PERKESO under the Self-Employment Social Security Act 2017, deducted and paid on the Client's behalf where the law requires it.
Payment method: bank transfer through a licensed payment provider to a Malaysian bank account in your own name.
Payment timing: within 7 days of completion of the Project or Milestone.
Period: from when you accept this agreement until your account is closed.
Benefits: social security coverage through PERKESO as required by law. You are responsible for your own medical coverage.

4. Your status

You provide services as an independent gig worker. Neither this agreement nor any Appointment Letter creates an employment relationship between you and Solvnex or between you and any Client. You decide whether to accept a Project and how to carry out the work, subject to the Project's agreed scope, timeline and acceptance criteria.

5. Eligibility and your account

You may use the Platform only if you are at least 18, can form a legally binding contract, are not barred from providing services under Malaysian or other applicable law, are not suspended from the Platform, and have a valid email address.

Your account is personal to you. Do not share your login, and do not transfer your account. Tell us immediately at hello@solvnex.com if you suspect unauthorised access.

6. Verification and matching

To receive Projects you must complete your profile and verify your identity. We may ask for your identity card or passport, proof of your bank account, a photo of you holding your identity document, and a short video interview to confirm your identity, background and skills. We may also run competency screening or technical assessments.

Our matching process recommends Gig Professionals to Clients based on skills, experience, availability, location and ratings. Clients make the final selection.

7. Your profile

Your profile must be accurate. It must include an appropriate image related to the services you offer, and you may add two more images. The work you deliver must match the quality shown in your profile. Your profile must not contain statements that try to get around this agreement.

8. Doing the work

You will:

Perform each Project you accept according to its description, deliverables, timeline and acceptance criteria.
Communicate with Clients through the Platform, and confirm in writing on the Platform any terms agreed by call or video.
Tell the Client and Solvnex promptly if you cannot complete a Project on time.

Cancelling an accepted Project without a valid reason may affect your rating and future matching.

You will not:

Post content in the wrong category, or that is false, misleading, defamatory or offensive.
Copy other Gig Professionals' profiles or work.
Accept or arrange payment outside the Platform for work found through it, or underbid and then renegotiate privately to avoid platform fees.
Ask a Client for payment before an agreed Milestone.
Send spam, distribute harmful code, scrape the Platform, reverse engineer our software or misuse our trademarks.
Collect other users' personal data without consent.
Use the Platform for money exchange of any kind, including cryptocurrency.
Offer academic work to be submitted as someone else's own, illegal services, or regulated services you are not licensed to provide.

9. Payment

The Client funds each Milestone through the Platform's licensed payment provider before work on it starts.
Your Earnings are paid into your registered bank account within 7 days of completion of the Project or Milestone.
A Project or Milestone is complete when you have delivered the agreed deliverable. If the Client raises a dispute about the deliverable within 3 working days of delivery, the disputed amount is handled under section 11. Any undisputed amount is still paid within the 7-day period.
Before paying you, the payment provider deducts your 5% platform fee, plus SST on that fee where it applies, and any contribution the law requires to be deducted and paid to PERKESO on your behalf. For example, on a Project Fee of RM1,000 your platform fee is RM50. If SST at 8% applies to that fee, SST is RM4, and RM946 is paid to you less any PERKESO contribution. If SST does not apply, RM950 is paid to you less any PERKESO contribution. Each payment comes with a statement showing the Project Fee, each deduction and the amount paid, and Solvnex issues you an invoice for your platform fee.
Payments are in Ringgit Malaysia (RM) and made only to a bank account in the name matching your verified identity.
You are responsible for your own income tax and for any other tax or contribution not deducted by Solvnex.
Payments are processed by a licensed payment provider. Solvnex is not a bank or licensed financial institution and does not hold Client funds.
We will give you at least 14 days' notice before changing the platform fee. The change will not apply to Projects you have already accepted.

10. Ownership of work

Unless your profile or the Project terms say otherwise, when the Client has paid for a deliverable in full, the Client owns the intellectual property rights in it. Solvnex may show delivered work in its marketing only with the Client's written consent.

You confirm that your work and anything you upload does not infringe anyone's rights, is lawful and does not contain harmful code.

11. Grievances and disputes

If you have a complaint about a payment, a Client, a suspension or anything else under this agreement, raise it through the Platform's dispute function or by email to hello@solvnex.com (subject: "Grievance").
Solvnex will acknowledge your complaint within 3 working days and give you a decision within 30 days of receiving it. Where your complaint concerns the Client's duties as contracting entity, such as payment or the terms of your Appointment Letter, we will pass it to the Client, track it and tell you the outcome within the same 30 days.
For disputes with a Client about whether work meets the acceptance criteria, Solvnex will review the Project description, acceptance criteria and evidence from both sides, and make a decision in good faith.
If you are not satisfied with the outcome, you may take the matter to the Gig Workers Tribunal or use any other remedy available under the Gig Workers Act 2025 or Malaysian law.

12. Suspension and closure

We may suspend or close your account, or remove your listings, only in accordance with this agreement, for misconduct, or where the law requires it. Examples include breaching this agreement or the Code of Conduct, fraud or illegal activity, repeated work below the quality shown in your profile, failing to complete verification within 3 months of our request, or being subject to sanctions that prevent us dealing with you.
Before closing your account, we will tell you the reason in writing and give you an opportunity to respond, except where immediate action is needed to prevent fraud, protect someone's safety or comply with the law.
A temporary suspension while we look into a complaint will not last more than 14 days.
We may close an Inactive Account after giving you notice by email.
You may close your account at any time once your accepted Projects are completed or handed back.
When your account closes, we will pay any Earnings due to you for completed work, less any amounts you owe us under section 13.

13. Recovery of loss

If you breach this agreement, we may recover the actual loss and reasonable costs the breach causes us, including investigation costs, and may set these off against Earnings due to you after giving you notice and a chance to respond.

You will indemnify Solvnex against third-party claims arising from your breach of this agreement or your infringement of any law or third-party right.

14. Liability

The Platform is provided "as is" and "as available". To the extent permitted by law, we do not guarantee that it will be uninterrupted or error-free, or that you will receive any particular number of Projects.
To the extent permitted by law, we are not liable for indirect or consequential loss, or loss of profit or data.
Nothing in this agreement limits your rights under the Gig Workers Act 2025, or liability that cannot be limited under Malaysian law, including for fraud.

15. Privacy and confidentiality

We handle your personal data as described in our Privacy Policy, including sharing it with PERKESO and other authorities where the law requires. Your name will appear on invoices and purchase orders between the parties to a Project.

You must keep Clients' confidential information and personal data confidential and use it only for the Project.

16. Feedback and ratings

Ratings and reviews on the Platform may be displayed and used by Solvnex. You must not manipulate them. If you believe a rating is unfair or abusive, you may raise a grievance under section 11.

17. Notices

We will send notices to the email address on your account. A notice is treated as received 24 hours after it is sent, unless we are told it was not delivered. Send notices to us at hello@solvnex.com.

18. Changes to this agreement

We may change this agreement by posting the new version on this page. For material changes, we will notify you by email at least 14 days before they take effect. Changes do not affect Projects you have already accepted.

19. General

Governing law: This agreement is governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, without affecting your right to go to the Gig Workers Tribunal.
Assignment: You may not transfer this agreement. We may transfer it to a related company or to a buyer of our business, and will notify you if we do.
Severability: If any part is found unenforceable, the rest continues to apply.
No waiver: If we do not act on a breach, we may still act on it or on later breaches.
Language: If this agreement is translated, the English version prevails, unless the law requires otherwise.

20. Contact and support

SOLVNEX DIGITAL SDN BHD, Level 23, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur. Email: hello@solvnex.com. WhatsApp: +60 11-5954 0794. Support hours: Monday to Friday, 9:00 am to 5:00 pm.